Frequently Asked Questions
Are all devices safe for adults?
Yes.
Are all devices safe for children?
Some devices operate at high temperatures that may not be suitable for children. It is recommended to choose devices with medium heat settings, as specified on our website under each product—for example, the Waya Styler Mini.
How long does delivery take?
What is the delivery time?
Do you offer international shipping?
Yes, we ship to GCC countries only.
What payment methods are available?
At Waya, we provide flexible payment options:
How can I modify my order?
You can only modify unpaid orders if the status is still "new."
Contact our customer service during official working hours, providing your order number and the details you wish to change. We will assist you as soon as possible.
How can I track my order?
Once your order is handed over to the courier, you will receive an SMS containing a tracking link. You can monitor your shipment status through this link. Please make sure to follow updates from the courier.
Can I return or exchange a product?
Yes, you can request a return or exchange within a specific period after receiving your order, provided the product is unused and in its original condition. For more details, please review our Return & Exchange Policy (insert link).
What if the product is defective upon delivery?
The item will be replaced with a new one, and the defective item will be collected. Please contact customer service via WhatsApp at +966539520697.
Do you offer promotions or discounts?
Yes, we offer seasonal promotions and exclusive discounts. Follow us on social media or subscribe to our newsletter for the latest updates.
How can I apply for jobs?
You can apply by sending your CV to [email protected].
